Privacy Policy
We know your privacy matters and we want you to feel comfortable sharing your details with us.
When you book a stay, ask us a question or sign up for updates, we collect just the information we need to make your experience smooth, personalised and stress-free. We promise never to sell your data and we only share it with trusted partners who help us deliver the best possible service.
We’re committed to being open and transparent about how we handle your information. If you ever want to see, update or remove your details, just get in touch, we’re always happy to help.
This Privacy Policy explains:
- How Florida Manor (managing Birch Cabins & The Apartment) collects your personal information
- What information we collect
- How we use that information
- Who we share your information with
- Your choices regarding the information we hold about you
- How we use cookies to enhance your experience on our website
If you have any questions, please contact us at enquiries@floridamanorni.com or +44 (0) 28 9693 2333
How do we get your information?
We collect your details in a few different ways:
- When you share it with us directly – for example, when you book a stay at Birch Cabins or The Apartment, send us an enquiry or organise a group booking or event.
- When you allow other parties to share it with us – we use trusted systems like [add hotel booking software] and MailChimp to help us manage bookings and stay in touch with you.
What information do we collect?
To make your stay with us as smooth as possible, we might collect:
- Your name, date of birth, address, email and phone number
- Payment details (like credit or debit card information)
- Booking history and preferences
- Health or dietary information, but only if it’s necessary for your stay
How do we use your information?
We use your details so we can:
- Confirm and manage your bookings
- Keep you updated about your reservation
- Maintain a record of our relationship and handle admin
- Let you know about any important updates, changes or policies
- Respond quickly to any questions, issues or feedback
- Learn how we can improve our services through research and analysis
And if we ever need to use your data for something new, we’ll always let you know and ask for your permission first.
Staying in touch (direct marketing)
If you say yes, we’d love to keep in touch about:
- News from Florida Manor, Birch Cabins and The Apartment
- Special offers and promotions
- Upcoming events or services you might enjoy
This may include communications sent through our newsletter if you have signed up to receive it.
You can opt out anytime by emailing us at enquiries@floridamanorni.com with the subject line ‘Marketing Opt Out’ or clicking “unsubscribe” at the bottom of any of our emails.
Personalising your experience
We sometimes use profiling to:
- Make sure our updates are relevant and timely
- Personalise your booking experience
- Improve what we offer
This might include looking at your booking history, location or preferences. If you’d prefer not to be profiled, just drop us a message at enquiries@floridamanorni.com
Who do we share your data with?
We’ll never sell your details to anyone. Sometimes we need to share information with:
- Trusted service providers who help us run things smoothly: NetAffinity
- Communication systems we rely on such as Mailchimp
We work hard to keep your data safe, but remember: no internet system is 100% secure. You share your information with us at your own risk and we do everything we can to protect it.
Cookies
Our website uses cookies to give you a personalised browsing experience.
External links
Sometimes we link to other websites that we don’t manage. We can’t be responsible for their privacy practices, so we always recommend checking their policies.
Get in touch
If you have any questions about this policy or how we handle your information, please contact us enquiries@floridamanorni.com or +44 (0) 28 9693 2333